Heaven on Earth with João

Privacy Policy

Effective date: 13 January 2026

1. Introduction

This Privacy Policy explains how personal data is collected and processed when you use this website.

2. Data controller

This website is operated by the sole trader Heaven on Earth with João, based in Madeira, Portugal.

3. Personal data collected

Depending on how you interact with the website, the following data may be collected:

  • Technical usage data collected through analytics tools
  • Information provided via contact forms (such as name, email address, and message content)
  • IP address and browser user agent (for security and spam prevention).

4. Purpose of processing

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) based on the following legal grounds:

  • Consent, when users voluntarily submit contact forms, booking enquiries, or comments
  • Legitimate interests, including responding to enquiries, managing bookings, preventing spam, and ensuring website security
  • Compliance with legal obligations under Portuguese and European Union law.

5. Bookings and payments

Booking requests are made via direct contact through the contact form on the website and are subject to confirmation. Payments for services are processed externally via PayPal.

This website does not collect, store, or process payment card or banking details. PayPal processes personal data independently in accordance with its own privacy policy.

6. Analytics

This website uses analytics tools to understand how visitors use the site and to improve its content and functionality.

The analytics tools used include Jetpack Analytics (Automattic Inc.) and Independent Analytics (WordPress plugin).

These tools collect limited technical information such as pages visited, approximate location, browser type, and device information. This data is used exclusively for statistical and website performance purposes and is not used for advertising, retargeting, profiling, or automated decision-making.

7. Cookies

This website uses only cookies that are strictly necessary for its operation or that are set at the user’s request. These may include:

  • Login-related cookies for registered users (if applicable)
  • Cookies that store comment details if the user chooses to save them
  • Temporary cookies used to verify browser compatibility.

8. Embedded content from other websites

Pages on this website may include embedded content (such as videos or images). Embedded content from other websites behaves in the same way as if the user had visited those websites directly.

These third-party websites may collect data, use cookies, or monitor interactions according to their own privacy policies.

9. Data sharing

Personal data may be processed by trusted third-party service providers only where necessary for the operation of the website, such as:

  • Automated spam detection services
  • Website hosting and email service providers.

Data may be processed by service providers strictly for technical or security reasons. Personal data is never sold or shared for marketing purposes.

10. International data transfers

Some services used by this website may process data outside the European Union. Where applicable, appropriate safeguards are applied in accordance with GDPR.

11. Data retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

12. Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Request data portability.

Requests may be submitted using the contact details above.

13. Right to lodge a complaint

If you believe that your data protection rights have been infringed, you have the right to lodge a complaint with the Portuguese supervisory authority: CNPD – Comissão Nacional de Proteção de Dados

14. Changes to this privacy policy

This Privacy Policy may be updated from time to time to reflect legal or operational changes. The most current version will always be published on this website.